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It is the service we are not obliged to give that people value most. ...
by James Cash Penney

It is the service we are not obliged to give that people value most.
- James Cash Penney

Honor bespeaks worth. Confidence begets trust.
Service brings satisfaction.
Cooperation proves the quality of leadership.
- James Cash Penney

Responsibilities are given to him on whom trust rests.
Responsibility is always a sign of trust.
- James Cash Penney

It is always the start that requires the greatest effort.
- James Cash Penney

 

A merchant who approaches business with the idea of
serving the public well has nothing to fear from the competition.
- James Cash Penney

My definition of an executive's job is brief and to the point.
It is simply this: Getting things done through other people.
- James Cash Penney

I cannot remember a time when the Golden Rule was not my motto and precept,
the torch that guided my footsteps.
- James Cash Penney

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- Jonathan Lockwood Huie

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The thought in my mind was that I must be a good merchant.
If I were a good merchant, the rest would probably take care of itself.
- James Cash Penney

Salesmanship is limitless.
Our very living is selling.
We are all salespeople.
- James Cash Penney

A store's best advertisement is the service its goods render,
for upon such service rest the future,
the good-will, of an organization.
- James Cash Penney

The greatest teacher I know is the job itself.
- James Cash Penney

The best of merchandise will go back to the shelf unless
handled by a conscientious,
tactful salesman.
- James Cash Penney

Exchange ideas frequently.
- James Cash Penney

Selling is our No.
1 job.
Never get away from selling a lot of merchandise personally.
The more you sell the more you learn.
- James Cash Penney

Do not primarily train men to work.
Train them to serve willingly and intelligently.
- James Cash Penney

Men are not great or small because of their material possessions.
They are great or small because of what they are.
- James Cash Penney

Too many would-be executives are slaves of routine.
- James Cash Penney

We can serve our customers well only if our buying jobs are right.
You cannot sell if you haven't ordered wanted goods into your store.
- James Cash Penney

The Golden Rule finds no limit of application in business.
- James Cash Penney

No business can succeed in any great degree without
being properly organized.
- James Cash Penney

Courteous treatment will make a customer a walking advertisement.
- James Cash Penney

I believe in trusting men, not only once but twice -
in giving a failure another chance.
- James Cash Penney

As a rule, we find what we look for;
we achieve what we get ready for.
- James Cash Penney

I was long brought up to think that it was nothing
short of a crime to miss a sale.
- James Cash Penney

The problem with the bronco is to get on and stay on.
This is the problem with the Golden Rule-to understand and apply.
- James Cash Penney

Theory is splendid but until put into practice,
it is valueless.
- James Cash Penney

Success cannot come from standstill men.
Methods change and men must change with them.
- James Cash Penney

Every man must decide for himself whether he shall
master his world or be mastered by it.
- James Cash Penney

The well-satisfied customer will bring the repeat sale that counts.
- James Cash Penney

Luck is always the last refuge of laziness and incompetence.
- James Cash Penney

The five separate fingers are five independent units.
Close them and the fist multiplies strength.
This is organization.
- James Cash Penney

Salesmanship, too, is an art; the perfection of its
technique requires study and practice.
- James Cash Penney

I do not believe in excuses.
I believe in hard work as the prime solvent of life's problems.
- James Cash Penney

No company can afford not to move forward.
It may be at the top of the heap today but at the bottom of the heap tomorrow,
if it doesn't.
- James Cash Penney

The best teamwork comes from men who are working independently
toward one goal in unison.
- James Cash Penney

The disciplined are free.
- James Cash Penney

I never trust an executive who tends to pass the buck.
Nor would I want to deal with him as a customer or a supplier.
- James Cash Penney

The art of effective listening is essential to clear communication,
and clear communication is necessary to management success.
- James Cash Penney

It was always my practice to train salespeople under my direct supervision,
and to treat children with the utmost consideration.
- James Cash Penney

The keystone of successful business is cooperation.
Friction retards progress.
- James Cash Penney

The men who have furnished me with my greatest inspiration
have not been men of wealth,
but men of deeds.
- James Cash Penney

There has never been a time when a career in the Penney
Company was not a challenge that brought out the best in a man.
- James Cash Penney

We get real results only in proportion to the real values we give.
- James Cash Penney

I believe a man is better anchored who has a belief in the Supreme Being.
- James Cash Penney

Clock watchers never seem to be having a good time.
- James Cash Penney

Change is vital, improvement the logical form of change.
- James Cash Penney

No matter what his position or experience in life,
there is in everyone more latent than developed ability;
far more unused than used power.
- James Cash Penney

Growth is never by mere chance; it is the result of forces working together.
- James Cash Penney

There's no better friend to any merchant than a fair competitor.
- James Cash Penney

Success will always be measured by the extent to which
we serve the buying public.
- James Cash Penney

No serious-minded man should have time for the mediocre
in any phase of his living.
- James Cash Penney

Determine to do some thinking for yourself.
Don't live entirely upon the thoughts of others.
Don't be an automaton.
- James Cash Penney

A life is not important except in
the impact it has on other lives.
- Jackie Robinson (baseball player)

The unselfish effort to bring cheer to others
will be the beginning of a happier life for ourselves.
- Helen Keller

Good works are links that form a chain of love.
- Mother Teresa

If a man is proud of his wealth,
he should not be praised until it is known how he employs it.
- Socrates

The high destiny of the individual is to serve rather than to rule.
- Albert Einstein

The purpose of human life is to serve,
and to show compassion and the will to help others.
- Albert Schweitzer

The best cure for our own self-inflicted suffering
is often service to others.
- Jonathan Lockwood Huie

No person was ever honored for what he received.
Honor has been the reward for what he gave.
- Calvin Coolidge

To give up yourself without regret is the greatest charity.
- Bodhidharma

Life becomes harder for us when we live for others,
but it also becomes richer and happier.
- Albert Schweitzer

The whole worth of a kind deed is
in the love that inspires it.
- The Talmud

I have found out that though the ways in which
I can make myself useful are few,
yet the work open to me is endless.
- Helen Keller

I slept and dreamt that life was joy.
I awoke and saw that life was service.
I acted and behold, service was joy.
- Rabindranath Tagore

For some of us, the world appears to provide
only a fixed quantity of each resource -
a limited amount of food, of money,
of love, of success, of appreciation.
For others, life is unlimited.
Their world expands with the generosity, compassion,
inventiveness, and service that they contribute.
In this world-view, money that is spent
or given away returns multiplied.
- Jonathan Lockwood Huie

In service, there is clarity and compassion.
- Mary Anne Radmacher

To leave the world a bit better ...
to know that one life has breathed easier because you have lived.
This is to have succeeded.
- Ralph Waldo Emerson

Let us honor all children,
and put ourselves into service
preparing a magnificent
earthly home for future generations.
- Jonathan Lockwood Huie

Wealth, like happiness, is never attained when sought after directly.
It comes as a by-product of providing a useful service.
- Henry Ford

A generous heart, kind speech,
and a life of service and compassion
are the things which renew humanity.
- The Buddha


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